Refund Policy
Refund Policy
Last updated 30 August 2026
30-day money-back guarantee
ApiShip is operated by ApiShip. If you are not satisfied with a paid ApiShip subscription, you can request a full refund within 30 days of the date of that payment. This applies to first purchases as well as renewal payments, and no reason needs to be given.
How to request a refund
Email us at billing@apiship.store from the address you purchased with, include your order or invoice reference if you have it, and we will process the refund. Payments are processed by Stripe; approved refunds are issued back through Stripe to your original payment method.
Processing
Approved refunds normally reach your account within 5 to 10 business days, depending on your bank or card issuer. Refunding a subscription payment cancels the related subscription unless you ask us otherwise, and access to paid features ends at that point.
Cancelling instead of refunding
You can cancel a subscription at any time from the Billing page in your ApiShip console or through the Stripe customer portal. Cancellation stops future charges and keeps your paid features until the end of the period you have already paid for.
Beyond 30 days
Requests made after 30 days are considered case by case, for example where a charge was duplicated, unauthorised, or the service was materially unavailable. Nothing in this policy limits statutory rights you may have under the consumer laws of your country.